Examining The Impact Of Emotional Intelligence On Employee Engagement, Employee Performance And Job Satisfaction:A Comprehensive Study In The Banking Sector

Abstract

The aim of this study is to analyze the effect of EI on Engagement, Performance and Satisfaction of employees. The conducted research is quantitative in nature and is based on deductive approach.The approach used in this research is explanatory.The correlation research design is adopted in this research.The sample size of this research was 270.Yamane's formula  was used to determine the sample size.Out of 270, 30 questionnaires were returned and after completing the data screening procedures,203 responses were found usable for analysis.Structured and close-ended questionnaires were used in this study to gather data from employees working on different positions at Meezan Bank head office and its selected branches in Karachi (Pakistan) using simple random probability sampling through self-administered survey.The statistical techniques used in this research are descriptive analysis,confirmatory factor analysis (CFA) and  for statistically testing the model, PLS-SEM (Partial Least Square Structural Equation Modelling) was deployed. The suggested research model is supported by COR theory,Ability Model of EI and Goleman Mixed Model of EI. Different types of reliability and validity analysis were also conducted to measure the accuracy of the methods.The findings revealed that EI is significantly and positively influenced by employee engagement,employee performance and job satisfaction.